A frequently asked questions list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.


What’s reserve Now & Pay Later?

Reserve Now & Pay Later’ allows you to make a confirmed reservation for most of our 200,000+ tours and activities with no upfront payment!

No deposit is required, however, you must add an authorized credit card at the time of making your reservation. There will be a one-time authorization of one dollar (or the lowest whole denomination in any available currency) to validate your credit card.

Once you have completed your booking, you will have a confirmed reservation. A final payment reminder will be sent five (5) days prior to your travel date and full payment will be due 2-9* days prior to the travel date.

When using Reserve Now Pay Later, you will receive a confirmation email at the time of reservation; however, your ticket will not be available until full payment has been made. Upon final payment, you will receive an email with a link to your ticket.

*The payment date is dependent upon the booking/product selected.


Additional Health and Safety-Related Measures

As travel returns, we want to help you feel confident and prepared to venture out in the world. Travellers can now search for experiences with increased health and safety measures on Rani Travel, and review specific steps operators are taking to help keep you safe. You can find this information for each experience by clicking on the link titled “Safety Measures”.

As countries reopen borders and travel restrictions ease, guidelines may change frequently. We encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or with local government authorities for the latest travel advisories. Already fully vaccinated? Be sure to double-check with local guidelines to ensure a smooth travel experience.


What is ‘Private,’ ‘Small-Group’ and ‘Standard’ Tours?

Private tours will only include the guests in your reservation and the guide/driver. These tours offer the most personalized attention and several will allow you to help control the pace and locations visited during the tour.

Small-group tours provide a more intimate experience while retaining a lower cost. Your party will be travelling together with other guests in the same group, however, the total group size will typically remain within the 8-16 guest range.

Standard tours are typically groups of 16 or more guests. Your party will be travelling together with other guests in the same group.

 


Coronavirus (COVID-19) Information?

The ongoing spread of novel coronavirus (COVID-19) may be impacting your travel plans and we’re here to help.

As countries reopen borders and travel restrictions ease, guidelines may change frequently. We encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or with local government authorities for more information about the impact on your destination. Already fully vaccinated? Be sure to double-check with local guidelines to ensure a smooth travel experience.

In response, we’ve adjusted our cancellation policies to cover COVID-19-related cancellations and introduced additional safety features on Viator and to support our community. Travellers can now search for experiences with additional health and safety measures on Viator and review specific steps operators are taking to help keep you safe.

If you’d like to change your plans, our customer service team is available 24/7. Whether you’re on a trip right now, you’re planning one in the near or distant future.

You are impacted by the travel and/or disease control restrictions implemented by your local authorities or the authorities in your destination of travel.
You are a medical professional and must perform duties in connection with the COVID-19 outbreak.
You have been diagnosed or are suspected of being infected with COVID-19 by health authorities.
If any of the above apply to you, you may submit a cancellation request.

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